Job Description

Your new roleOverseeing and supporting the overall daily operations of a centre you'll be contributing to the growth and success of your customers, helping them to use flexible working to enhance their productivity. Key tasks:Build effective relationships with new and existing customersEnsure customer satisfaction within your business centre by creating a strong ethics of customer service throughout the teamProvide timely solutions to customer complaints and queries, resolve any arising issues to guarantee customer satisfactionLiaise with suppliers, service agents, internal teams and customers to identify and respond to customer expectationHandle client's account and attend to clients' queries in terms of invoicingMaximise revenue opportunities for office sales, meeting rooms and membershipsPlan and organise regular community events with clients to enhance customer engagementEnsure the operational efficiency in your business centreCentre ownership - keeping centre facilities and daily operations to make sure everything is up to Group standardsOwn and Care for your centre - ensure it is always the professional and inspiring work environment our community requires; Lead by example through every interaction.Other duties may arise from time to time upon request