Job Description

As a Functional Analyst, you will build on your existing expertise while deepening your understanding of product lifecycle management, stakeholder engagement, and technical configuration. This is not a desktop support role; it is a varied technology-facing hybrid of ensuring best-practices in system configuration, requirements analysis, process improvement, and customer experience. The role offers a broad scope, combining business process analysis, requirements gathering, technical problem-solving, and continuous improvement.You will work collaboratively within an Agile environment, contributing to a high-performing team that values knowledge-sharing, professional growth and flexibility.Key responsibilities include:Providing third-level technical support and delivering enhancements for high-impact, customer-facing technologies.Analysing enhancement requests to identify both technical and business requirementsCollaborating with cross-functional technical and business teams to determine effective implementation approachesDiscussing prototyping, testing, and deploying new system features, changes, and fixesDeveloping and maintaining knowledge content tailored to diverse audiencesEngaging with stakeholders across varying levels of technical expertise and familiarity with Agile methodologies