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Cloud Support Engineer - Distributed Processing

Job Description

Good understanding of Linux and Networking concepts and hands on experience with Linux and Networking.Intermediate programming/scripting skills. Ideally in Java, Python or Shell scripting, but will consider experience in other Object Oriented and Functional languages.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.In AWS Support (https://aws.amazon.com/premiumsupport/), every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads. You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting techniques. As you work with customers, you will apply what you learn to continuously improve our services and create internal as well as public tutorials and videos that enable others. A successful candidate is not expected to be a cloud expert prior to joining AWS, but securing a role as a Cloud Engineer in AWS Support is a great way to become one!

Responsibilities + Skills

Education

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.

Experience

Job Summary

  • Published on: Saturday, 6th July 2024
  • Designation: Cloud Support Engineer -
  • industry: information technology
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Atatu South
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 6th July 2024

About the Company

  • Company Name: Amazon New Zealand.
  • Address: S273 Westfield Shopping Centre, 219 Don McKinnon Drive Albany Auckland 0632, New Zealand
  • Website: https://www.aboutamazon.co.uk/
  • Company Profile:
  • · Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem· Prioritize, manage and own emerging and developing key customer risks/issues from start to finish· Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence· Drive down mean time to engagement and communication for all key customer issues· Broad understanding of AWS architecture and service inter-dependencies· Collaborating with key stakeholders around documentation and processes regarding recurring issues· Provide crisp and timely communication on developing issues to relevant stakeholders and service teams· Analyze data trends on key customer issues to identify potential issues· Ability to maintain composure in dynamic and high-pressure situations· Perform other duties as required by the organization

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