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Medical and Health
Patient Services Rep - Minot Ave Family Medicine
Job description
Position Summary: The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.
Responsibilities & skills
Education
1) Serves as the champion of the patient experience2) Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;
Experience
2) Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
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Central Maine Healthcare
7. Performs ambulance registrations and charge posting within designated deadlines in order to assure revenue is recorded accurately and in a timely fashion.8. Maintains insurance and employer master files to reflect most current data. Processes faxed copies of insurance cards and updates patient accounts within 24 hours of receipt of fax.9. Accessible for registrations, patient transfers and/or EMPI functions during entire shift, using a pager as necessary to meet position requirements.10. During periods of system downtime and/or hours of non-coverage in HIM Department, performs the following key activities:a. Maintains communication systems for notifying other departments in the event of duplicate medical record number assignment occurring in a real time environment.
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