Position Summary: The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.

1) Serves as the champion of the patient experience2) Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

2) Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field