Job Description
Job DescriptionTo cross sell the Bank's Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank's products and services to existing and new customers.Improve customer experience and grow the bank's share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
Responsibilities + Skills
Education
Strong leadership qualities.Good verbal and written communication skills.Knowledge & experience in effective service delivery.Strong Influencing and persuasive skills.
Experience
First Degree in any field.Minimum of 5 years experience.
