Job Description

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.About this roleThe Outbound Research Specialist provides essential operational and logistical support to the Customer Research function, with a focus on reaching customer segments that are not accessible through digital or in-app channels. The role conducts structured outbound research calls, recruits research participants, supports field-based data collection, and assists with direct customer engagement activities.This role is foundational for individuals building a career in customer research, offering hands-on experience in research coordination, data collection, and participant management under the guidance of experienced team members. At Moniepoint, the experiences of the customers who use our POS devices, transact in markets, or are served by agents in areas with limited connectivity matter as much as any in-app user's—this role exists to make sure their voice is heard.ResponsibilitiesOutbound Research CallsConduct structured outbound research calls to customers from an assigned daily queue, following approved scripts and protocolsAdminister customer satisfaction and experience surveys over the phone, capturing both quantitative scores and qualitative verbatim responsesLog every call outcome accurately and completely — call disposition, survey responses, and observation notes — before proceeding to the next recordAdhere to all consent, data handling, and opt-out requirements for every call, without exception