Job Description

Full job descriptionSummaryKuda is a Nigerian digital bank making financial services more affordable, accessible and rewarding for 7 million Nigerians. It was the first mobile-first bank to launch in Nigeria in 2019 and through its apps it offers free transfers, budgeting tools, savings and overdrafts, as well as business banking services.We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love, so it’s only right that we ended up with the name Kuda which means love in Shona.We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services from our offices in Nigeria, South Africa, and the UK.We’re now looking for a Product and Lifecycle Marketing Lead to own how we communicate product value to customers. Reporting into our VP Marketing, you’ll shape go-to-market strategy for new features, lead lifecycle (CRM) marketing to drive activation and retention, and manage a growing team that brings our product story to life. ResponsibilitiesLead the go-to-market (GTM) strategy for all new product launches, ensuring clear positioning, messaging, and multi-channel campaignsOwn the lifecycle marketing strategy (email, push, in-app), mapping user journeys and defining experimentation strategies to drive activation, feature adoption, retention, and reactivationLead and mentor a team of four people with scope to grow, covering product marketing and CRM execution, setting clear goals and creating development opportunitiesCollaborate with Product, Performance Marketing, Brand & Comms, and Customer Experience to ensure customers are at the heart of all GTM and lifecycle plansConduct and oversee market research, customer interviews, and competitor analysis to uncover insights and shape messagingTranslate product features into customer value, creating compelling communications across all touchpointsManage tooling (e.g. Iterable) and processes to ensure lifecycle campaigns are data-driven, measurable and optimisedPartner with Product and BI & Analytics teams to surface behavioural events and user attributes in the CRM platform - enabling timely, personalized communications, and robust segmentationDefine and report on KPIs such as activation, retention, churn reduction, NPS, and feature adoptionAct as the voice of the customer in leadership discussions, ensuring product and marketing strategies align with customer needs