Job Description

Job Description/RequirementsWho We AreMoniepoint is a financial technology company digitizing Africaâs real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.What We DoAt Moniepoint we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.