Job Description

DescriptionTo implement, enable, entrench, scale, and commercialize the digital functionality and solutions for Business and Commercial Clients (BC)To support, promote and drive all digital initiatives in the Business and Commercial Clients (BCC) space and constantly update the optimization of the Customized Solution platform and App.Lead the entire BCC to drive collaboration and deliver the digital strategy of full utilization of the Customized Solution platform.To build and run business to business markets and work closely with Head, Digital and eCommerce Customers and Zone/Suite or Cluster Business Teams to scale digital and eCommerce solutions across Business and Commercial Clients.Work with Support and monitoring teams to ensure stability of Customized Solution platform availed BCC clients.Leads and executes the Digital, Business to Business platforms and value proposition and related toolbox(es) and customizes accordingly.Provides input into the overall Digital, Business to Business value proposition and related toolbox(es).Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities.Implements the client value proposition in BCC with approved customizations.Drives and entrenches a consistent client experience through all engagement platforms.Partners with segment heads, suite heads, cluster heads and Digital and ecommerce unit and ecosystems for the delivery of integrated multiproductsand services for the client.Maintains alignment with other segment heads to ensure client value proposition delivery and reduction of duplication across segments.Stays abreast of market and competitive developments to provide input to innovative and value-added services to gain market share.Together with the Head, Digital and eCommerce manages digital assets, from an eCommerce perspective, defines the digital customer experience (CX); digital analytics; and digital content strategy, as these contribute to, and have an impact on, the success of the digital capability and strategy.Drives scale and usage of relevant digital assets and eCommerce platform when relevant and value-adding to a business life journey.Develops and implements processes