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Customer Success Officer - Email Support
Job description
Job PurposeAs Customer Success - Email Support, you will provide assistance to Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.Responsibilities To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time. Maintaining a positive, empathetic and professional attitude toward customers at all times. Acknowledging and resolving customer complaints. Respond timely both verbally and in writing to all customer inquiries.Communicating and coordinating with your manager as necessary. Familiar with Moniepoint products so that you can answer questions effectively. To manage all daily tasks and duties related to the process with strict compliance to guidelines. Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Responsibilities & skills
Education
A Degree in a relevant field
Experience
Experience and knowledge of customer support requirements particularly in the correspondent banking space.1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
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Moniepoint Incorporated
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
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