Job description
1.A. Job Descriptions:Act as the main contact for clients, addressing inquiries and providing updates.Regularly report workshop production status and forecasts, ensuring alignment with customer needs.Monitor and coordinate with the workshop production to ensure timely service delivery.Resolve customer issues promptly and escalate when necessary.Maintain accurate records of customer interactions and repair/service orders.Manage and track the approval process for customer quotations, ensuring timely updates and follow-ups.Assist in shipping and receiving material as needed.Participate in initiatives to improve service quality.
Responsibilities & skills
Education
Experience in the aviation industry.Diploma in Aviation, Engineering, or related field.Familiarity with workshop operations and customer support processes.Previous experience in customer support, preferably in the aviation industry.Excellent communication and problem-solving skills.Basic knowledge in Google Workspace and Microsoft Office.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Experience
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AirAsia
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