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Refund Officer Chargeback Disputes

AirAsia Kuala Lumpur Full-time

Job description

DescriptionMonitor, evaluate, investigate, and respond to disputes received by various bankTo determine whether to accept or reject the disputePrepare evidence for chargeback re-presentment to the bankEffectively resolve all disputes in an accurate and timely mannerTo maintain proper records for the chargeback handlingTo perform necessary checking, verification, and investigation for all dispute casesTo check and attend the emails received related to payment status  

Responsibilities & skills

Education

Bachelor's Degree or Higher in Finance, or a related fieldGood communication, interpersonal and problem-solving skillsGood command of English spoken and written, able to communicateAble to work under pressure

Experience

Fresh Grad or 1/2 years experience handling credit card chargeback disputes7Having a background in Visa/Master card association chargeback handling cycle is an added advantage

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About the company

AirAsia

With the ever growing need to move away from traditional advertising avenues and to maximize your advertising dollars, AirAsia has come up with a unique and effective way to reach a wide spectrum of consumers. Utilising the growing reach of Asia's No. 1 Low Fare Airline, AirSpace Advertising allows you to communicate directly with AirAsia's broad spectrum of passengers, giving you a channel to get your message across effectively.Our lively and colourful travel360 magazine has op-end content, engaging features and a potential readership of...
Kuala Lumpur Int'l Airport, LCCT KL, KLIA 2, KLIA2 Arrival Lane, 64000 Sepang, Selangor, Malaysiahttps://www.airasia.com/en/gb
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