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Projects Manager Customer Happiness

AirAsia Balakong Full-time

Job description

Job DescriptionOverall ResponsibilitiesThe Project Manager will be responsible for overall ownership of onboarding, right sizing, volume forecasting for all LOBS.The Manager will coordinate with multiple internal & external stakeholders to drive through innovation aimed at enhancing the passenger’s journey and product experience. DutiesEnd to end management of Product Innovation initiatives to enhance the guests’ physical journey.Collaborate with the Insights & Business Intelligence team to understand consumer pain points and monitor overall consumer sentiment.Work closely with the Project Team to monitor, develop, track, executive and complete the project on time for all LOBs involved.Quarterly KPI compliant monitoring and discussion with Business Partner/Client ManagementResponsible for onboarding checklist for new LOBs and renewal of contract liaison with Client Management team. 

Responsibilities & skills

Education

Prior project management experience - preferably at large scale/multinational business.PMP qualification is highly preferred.Demonstrated knowledge of agile project management.

Experience

Experience with design & use of project plans and reporting.Exceptional interpersonal skills to develop relationships with key business stakeholders.

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About the company

AirAsia

With the ever growing need to move away from traditional advertising avenues and to maximize your advertising dollars, AirAsia has come up with a unique and effective way to reach a wide spectrum of consumers. Utilising the growing reach of Asia's No. 1 Low Fare Airline, AirSpace Advertising allows you to communicate directly with AirAsia's broad spectrum of passengers, giving you a channel to get your message across effectively.Our lively and colourful travel360 magazine has op-end content, engaging features and a potential readership of...
Kuala Lumpur Int'l Airport, LCCT KL, KLIA 2, KLIA2 Arrival Lane, 64000 Sepang, Selangor, Malaysiahttps://www.airasia.com/en/gb
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