Job description
SERVICE DELIVERY:Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support.Provide consistent and reliable customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting.Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities.Actively participate in the development and implementation of Roche Learning continuous improvement initiativesBe up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
Responsibilities & skills
Have excellent written and verbal Chinese skills
Education
Build relationships and collaborate with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.OUTPUTS & DELIVERABLES:
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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