SERVICE DELIVERY:Execute system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support.Provide consistent and reliable customer service on Learning related activities, such as inquiry resolution, request management, and trouble-shooting.Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities.Actively participate in the development and implementation of Roche Learning continuous improvement initiativesBe up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). 

Have excellent written and verbal Chinese skills

Build relationships and collaborate with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.OUTPUTS & DELIVERABLES: