Job description
Why does this job exist and why is it critical? Handling daily docket troubleshooting on RAN, Fiber, M&E and Microwave Transmission Managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to elements and facilities ie landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by the respective site owners. What are you accountable for?Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliabilityFirst Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty rosterEnsuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 complianceEnsuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints
Responsibilities & skills
Knowledge in fiber technology FTTXCommunication skills
Education
Experience
Total Work Experience: 1 to 3 yearsTotal Relevant Experience: 1 to 3 yearsInformation Technology skills
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Maxis
Here at Maxis, we are driven by our brand purpose of mainstreaming what’s next. Our passion drives us to innovate and market services that are worry-free and ‘Always On’ for our customers. We also strive to provide an unmatched end-to-end internet experience - bringing together advanced always on connectivity and digital experiences.Our people are our competitive advantage. We prepare for the future today by developing the skills and talent of all employees, making Maxis a great place to work for people who desire to grow and learn. Underpinning this is the MaxisWay, our approach to work that champion passion, positivity, and collaboration which trigger radical change and innovation within the industry.
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