Why does this job exist and why is it critical? Handling daily docket troubleshooting on RAN, Fiber, M&E and Microwave Transmission Managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to elements and facilities ie landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by the respective site owners. What are you accountable for?Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliabilityFirst Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty rosterEnsuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 complianceEnsuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints 

Knowledge in fiber technology FTTXCommunication skills

Total Work Experience: 1 to 3 yearsTotal Relevant Experience: 1 to 3 yearsInformation Technology skills