Job description
Job Accountabilities: I2P System SupportHandle all incoming queries from the business in relation to I2P and follow-up from inception to closure of all tickets.Assist end-users with general use, navigation, functionalities and processes queries related on I2P system.Workflow monitoring and reassignments to ensure approver are correctly updated in the system.To perform system troubleshooting, in-depth analysis by proposing solution, workarounds, and escalate them to relevant team, when required.To raise change request or JIRA card when there is bug fix or new feature and enhancement required for the system.Develop knowledge and capability to raise competence to expected levels to meet current and future business needs.Contribute process and technical expertise to ensure all parties updated with the change and latest developmentBuild strong collaborative networks with key stakeholders and ensure good/adequate communication.Communicate and collaborate proactively with business users, GBPM, IT and management to resolve issues.Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.
Responsibilities & skills
Education
Good functional knowledge about Finance and Procurement processes, particularly in Accounts Payable.Strong excel, analytical and presentation tools.Strong ability to prioritize and organize work effectively, adhere to tight and established deadlinesExcellent written and verbal communication skills.Possess excellent attention to detail; excellent analytical, research, and reconciliation skillsDemonstrated communication skills with a focus on customer service.
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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