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Internship - Customer Experience, Travel & Expense (Mandarin
Job description
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The PositionTask Responsibilities:Handle all incoming calls/ live chat/ tickets from the business in relation to Travel & Expense tools - ConcurTry to resolve these issues and escalate them to the relevant team, when required.Execute the day-to-day activities according to the highest standards of financial control, compliance, and best practices.Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.Manage system configuration files and coordinate master data change
Responsibilities & skills
Education
Undergraduate Degree students from reputable universities in Malaysia pursuing studies in Business Studies, Finance & Accounting, Commerce, IT, Supply Chain, Procurement or equivalent.Proficiency in Chinese (speak, read, write & understand) is a must as a candidate is required to provide support in Chinese language.
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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