Job description
· Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;· Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;· Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;· Responsible for submitting customer feedback and follow-up results in the process of customer complaint handling to relevant departments;
Responsibilities & skills
Meticulous, patient, steady, down-to-earth work, with certain customer service knowledge and concepts;
Education
Skilled use of office software, with a certain foundation of computer application;
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
Hays
At Hays in Malaysia, we operate across the private and public sector, dealing in permanent positions in the following specialisms: Accountancy & Finance, Banking & Financial Services, Construction, Digital Technology, Engineering, Finance Technology, Human Resources, Information Technology, Insurance, Legal, Life Sciences, Manufacturing & Operations, Marketing & Digital, Office Professionals, Property, Supply Chain and Sales.We have been accredited with the International Quality Standard ISO 9001:2015 across the operational markets in Asia. ISO (International Organization for Standardization) is the world's largest developer of voluntary International Standards, helping to make industry more efficient and effective.
View company profile