· Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;· Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;· Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;· Responsible for submitting customer feedback and follow-up results in the process of customer complaint handling to relevant departments;

Meticulous, patient, steady, down-to-earth work, with certain customer service knowledge and concepts;

Skilled use of office software, with a certain foundation of computer application;