Job description
Job DescriptionCustomer PartnerRole PurposeAs the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.In this role, you willAccount ManagementResponsible insolution/technical/consultative selling.Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / productsBuild credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication.Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals.Understand the customers’ working / communication styles and flex one’s style to adapt to that.Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.
Responsibilities & skills
Education
Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.Update Accounts and contacts in Salesforce regularly to ensure accuracy of dataEnsure Salesforce activities, business opportunities are entered in REXIS on a weekly basis.Monitor all Opportunities to ensure they are up to date.Able to conduct Basic troubleshooting.
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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