Job DescriptionCustomer PartnerRole PurposeAs the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.In this role, you willAccount ManagementResponsible insolution/technical/consultative selling.Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / productsBuild credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication.Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals.Understand the customers’ working / communication styles and flex one’s style to adapt to that.Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.

Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.Update Accounts and contacts in Salesforce regularly to ensure accuracy of dataEnsure Salesforce activities, business opportunities are entered in REXIS on a weekly basis.Monitor all Opportunities to ensure they are up to date.Able to conduct Basic troubleshooting.