Job Description

We are seeking an experienced Retail After Sales Sr. Product Owner to lead the end-to-end digitization of After Sales operations, leveraging Salesforce as the core system. In this role, you will oversee key functions, including Service Center Operations, Warranty & Claims, Returns & Refunds, Spares & Parts Management, Field Service Operations, and Customer Experience. You will be responsible for defining the product vision, roadmap, and requirements for After Sales solutions, ensuring seamless integration across retail, e-commerce, logistics, customer support, and spare parts inventory. Your focus will be on transformation, automation, efficiency optimization, and enhancing customer satisfaction.Key Responsibilities1. Product Strategy & RoadmapDefine and own the product roadmap for After Sales solutions on Salesforce and connected systems.Drive scalable, integrated digital solutions aligned with business and IT goals.Prioritize initiatives based on value, impact, and feasibility.