Job Description

Full job description Responsibilities1. Customer Engagement: • Greet and welcome customers in a professional and friendly manner. • Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues. • Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions. 2. Service Scheduling: • Schedule appointments for vehicle service, maintenance, and repairs. • Coordinate with the service department to ensure timely completion of work orders. • Communicate with customers to keep them informed about the progress of their vehicles. 3. Technical Knowledge: • Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures. • Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs. • Explain technical information to customers in an understandable manner. 4. Documentation and Record-Keeping: • Maintain accurate service records, including customer information, service history, and vehicle details. • Prepare invoices and explain charges to customers. • Process warranty claims and paperwork efficiently. 5. Customer Satisfaction: • Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally. • Follow up with customers after service to gather feedback and address any additional needs. 6. Sales and Upselling: • Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties. • Promote special promotions and service packages to customers.