Job Description

•Understand customer needs and offer solutions and support •Train new sales consultants •Receive and report on all sales leads •Supervise sales consultants •Answer potential customer questions/concerns and coordinate with sales consultants to close sales deals. •Provide necessary support and guidance to help sales consultant in managing good customer experience and favorable brand image. •Ensure completeness of customer information and execution of sales process •Ensure review and submission of all paperwork for closed deals •Track weekly, monthly, and quarterly performance and sales metrics •Meet all sales KPI and goals •Assist sales representatives and team to meet and exceed goals •Guide sales consultants to improve quality of customer service provided. •Handle promptly customer complaints as per company policies and practices and escalate complaints upwards, if required. •Support Showroom or Retail manager with required reporting •Coordinate with other departments to resolve issues and completion of the sales process. •Manage showroom activities related to marketing, finance, orders to ensure better customer experience. •Manage internal sales and reservations as and when required