Job Description

1.Operations •Assist with implementing the retail sales strategy internally and in conjunction with brand standard •Lead, train, and motivate the sales team to meet and exceed sales targets and KPIs •Actively implement the showroom standard operating procedures and continuously monitor the processes to ensure optimization •Ensure the pre-delivery inspection has been completed according to the brand policies •Ensure that vehicle hand-over is done according to brand distributor standards •Ensure the DMS is continuously updated with accurate vehicle information and stock levels •Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels •Properly apply leads management & follow up process for current & potential customers •Conducts regular & one-one meetings with the sales team •Provide regular reports on showroom and sales team performance for the management 2.People •Apply a structured onboarding plan for all new employees in line with AMA standards •Establish business objectives and personal development goals and monitor performance against agreed targets •Keep the sales team updated on product knowledge, competitor offerings, and market trends •Determine training needs and secure suitable training for the sales team •Provide continuous guidance, support, and feedback to subordinates •Encourage compliant behavior and ensure company HR policies are always adhered to 3.Customer •Handle high-level customer interactions and resolve issues promptly and professionally •Review all customer surveys (visit surveys, lost sales, and sales call analysis) weekly, identify trends, and develop appropriate action plans action against critical customer feedback •Ensure that professional service is provided to every customer according to brand image •Develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.