Job Description

Job ResponsibilitiesDeliver on sales and customer satisfaction objectivesMaintains good relationships with customers by meeting and exceeding their expectationsAnswers customers’ questions on the phone or introduces or refers callers to the appropriate personEnsures customers’ awareness of all products and services availableResolve complaints with sensitivity and involve others when neededAddresses customer hesitation and resistanceCalculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicleEnsures that the details of all vehicle transactions are accurately documented and registeredConducts a memorable hand over with the customerNetworks by asking for referrals and following up on prospects (telephone prospecting/canvassing)Prospects for new customersCaptures prospect information and maintains a prospect databaseCommunicates with customers periodically to ensure that positive relationships are maintainedFollow the Order-to-Delivery process to ensure customer satisfaction