Job Description

Full job description Responsibilities•Approach, greet, and help customers entering the showroom according to the company brand image. •Assist the customers in selecting available products by undertaking an in-depth needs analysis. •Explain vehicle performance, product details, features, and benefits according to the sales process. •Offer and accompany the customer in test driving vehicles according to the test drive process. •Ensure smooth completion of the sales contract and associated documentation. •Promote and up sell products and services •Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns. •Facilitate that the F&I department receives sufficient customer information for a smooth hand-over. •Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies. •Organize the hand-over of the vehicle according to the distributor policy. •Introduce the customer to the After-Sales department. •Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/Sales Manager. •Gain expert product knowledge on features and accessories and update this regularly.