Job Description

Full job description Responsibilities•Present, promote, and sell Service Contracts to existing customers using clear value-based and cost-justified arguments. •Conduct cost-benefit and needs analysis comparing Service Contracts versus on-call services to drive higher contract adoption •Establish, develop, and maintain strong and positive customer relationships. •Engage customers through on-site meetings, telephone calls, and digital communication channels as required. •Expedite resolution of customer issues and complaints by coordinating with Field Service Managers and the Call Center to maximize customer satisfaction. •Achieve agreed Service Contract penetration targets within defined timelines. •Coordinate closely with service team members and cross-functional departments to ensure seamless customer engagement. •Analyze assigned MIF/territory, track on-call customers, and monitor conversion performance through structured reports. •Provide management with regular reports on customer needs, issues, interests, and competitive activities. •Continuously improve performance through customer and internal feedback.Job Requirements