Job Description
Full job descriptionPurpose and Scope of the Job:Manages and leads a team of reception staff. Communicates unit goals to team. Motivates team members, assesses and keeps supervisors updated on team performance. Ensuring that the service offered to customers is delight.Main Duties and Responsibilities/Performance Standards:Leadership Of the reception team and function as a teamMonitor team performance and report it to outpatient supervisorCover the crowded receptions which are located in his certain areaMake sure that reception staff follow the sequences of service, policies and proceduresMotivate team membersAssists supervisors for new team member trainingKeep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaintFacilitate issues for any unsatisfied patients.
Responsibilities + Skills
Education
Provides or promotes people centered care.Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Experience
Maintain the ability to share whit his/her projects to enrich the customer experience.Maintain the ability to be a team player to be an ideal; example for his colleagues.
