Job Description

Full job description Responsibilities1-Service Operations & Operational Excellence: •Oversee Commercial AC product repair, technical team performance and annual maintenance contract execution. •Focus on the quality of service, parts, service coverage, costs & support dealer related issues with service or quality. •Achieve services repair revenue target through out of warranty repair volume, performing repair and duct cleaning for labor AMCs and other services opportunities. •Assign, monitor daily tasks for the technicians, and provide guidance or solutions for service-related issues. •Oversee project execution and perform commissioning for the Business Solution Department CAC sales. 2-Customer Satisfaction & Performance Monitoring: •Execute AMC obligations and meet customer demands to achieve AMC yearly renewal •Execute plans to achieve and exceed KPIs related to customer satisfaction, service NPS, process improvement, pending job closures, and overall profitability, while ensuring full adherence to performance standards set by the principal. •Perform emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of tool models and peripheral equipment. 3- Principal Coordination & Product Knowledge: •Liaising with the principal team to stay updated on product updates, technical specifications, warranty policies, and communicate any changes to the service team and customers. •Analyze and report to Principal regarding service quality, and cost issues.