Job Description

Full job description Responsibilities•Lead and oversee the Commercial AC Service Department, ensuring all service operations run efficiently and meet company objectives in customer satisfaction, financial goals, process improvements, and staff development. •Manage & oversee the Commercial AC project commissioning and after-sales activities during the Defect Liability Period (DLP) and after (out of warranty period), ensuring timely repairs and minimal downtime. •Take ownership of the CAC Service P&L: Work on cost optimization without the effect of service quality, increase revenue achievement and search for new revenue opportunities. •Develop and execute service plans to improve service quality, reduce lead times, profitability and exceed customer experience. •Achieving financial target in out of warranty repair, AMC renewal, parts sales, retrofit and the growth of the services sales funnel. •Oversee AMC customers are beyond satisfaction by being proactive, ensuring periodic service done on time and repair jobs are attended on time. •Implement cost-control measures to optimize service efficiency while maintaining high-quality standards. •Regularly review and analyze service performance data to identify areas for improvement and implement strategies to increase efficiency and customer satisfaction. •Lead, mentor and develop the CAC service team to drive departmental success. •Identify operational risks and implement mitigation strategies to safeguard the business.