Job Description
The Customer Service Training Associate is responsible for training Contact Center Agents (in Contact Center) and Customer Service Representatives (in stores and service center) on Alghanim Industries’ best customer service practices, process, and procedures. Email Etiquette, Quality Assurance Guidelines, internal systems/platforms.Job ResponsibilitiesThe role will include but not be limited to the following responsibilities:Develop training materials and curriculums for Contact Center Agents and Customer Service Representatives to support XCITE’s business plans and ensure that employees possess the right skills to ensure customer satisfaction and meet their individual and departmental objectives and targets.Provide trainees with in-depth knowledge on systems used in the XCITE Contact Center.Conduct and deliver trainings for new joiner batches and comply with approved SLA.
Responsibilities + Skills
Education
Provide weekly, monthly, and quarterly reports to the Sr. Customer Service Manager (and the HR Manager) on training metrics that include types of trainings conducted, the number of employees trained, number of employees retained, etc.
Experience
