Job Description
Full job description Responsibilities•Greet customer upon arrival •Communicate and understand customer requirements (Rental / Lease) •Collect all relative information of the customer (Company / Individual) and all documents required to process the sale. •Fully adhere to Al Mulla Rental standard operating procedure (SOP) in relation to Rental / Lease / Corporate or individual customer or Visitors / Vehicle delivery / Service /Damages & Accidents) •Opening / Closing of Contracts. To ensure all documentation duly completed and correct rates are applied and to make sure that customer fully understand the terms and condition. •In case of service, check the service type, arrange for replacement clean car, moving vehicles to garages and follow up on repairs and give back the original car to customer •Follow up with customers on payments. •Gather information and feedback from clients about their needs and comments and report the same to management. •Ensure that the counter is kept clean & tidy, and housekeeping is observed and personnel appearance is well maintained (dress code).
Responsibilities + Skills
Good Communication skill Proficient Computer skills Proficient knowledge of customer service
Education
Experience
Years of Experience: 2 - 3 YearsField of Experience: Customer Relations or Customer Service
