Job Description

Full job description Purpose and Scope of the JobUnder general supervision, deliver a high standard of customer service for all patients. Responsible for room Booking, admission process including taking care of signature of the legal papers of the patients and payment follow up, liaising with members of the hospital’s multi- disciplinary team and providing important information service for patients. Main Duties and Responsibilities/Performance Standards:Receives patients and visitors. Screen interview and register patients for booking or admission, secures names and needs and directs accordingly. Updates patient information. Full explanation about the payment and accommodation daysConfirmation for the booking of admission.Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”Follow the patient’s approvals before admission or after admission.Guide the patient’s visitors to the patents rooms.Utilizes computer to input and retrieve appointment data and patient information and produce standard reports.Participates in the development of goals and objectives as well as policies and proceduresHe can Deal with insured patient. The basic skills required include typing; computer literacy; knowledge of medical terminology; filing; customer service; and knowledge of scheduling, registration, and admission procedures.Teaching the new staff as help developing skills and giving report to the supervisorProvide information to the Reception Supervisor regarding room issues.Establish and maintain effective working relationships with those contacted in the workMaintains logs and records of activities and prepares monthly routine summaries asNecessary.