Job Description

Principle AccountabilitiesSalesEnsure that reactive and proactive approach is taken to prevent customer attrition.Understand needs of customers by actively providing quality sales service.Proactively explain the respective banking products that fit the client’s needs e.g. type of account and its features, products offered and charges payable.Cross sell and upsell all products.Provide feedback on assigned leads and take note of customer complaints/ compliments.ServiceEnsure an excellent customer experience during telephone conversations as well as when offering any other service.Maintain high level of professionalism in all telephone conversations both inbound and outbound.Address any issues or concerns that the customer may raise.Manage post sale relationships.Conduct care calls to customers.