Job Description

Client DetailsOur client is a very diverse and fast-growing Fintech organization in the buy-now-pay-later business.DescriptionThe Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering from payee users. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Among the main responsibilities, you will engage in: Handle support center escalations (B2C Customer Support) by phone or emailEntering information in Excel and other necessary formatsProviding feedback on the content obtained from customer support for improvementsGeneral customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support centerJob OfferVery flexible Work From Home system (almost full remote)Very diverse company and international companyExciting chance to work for a fast-growing organizationPerformance-based promotional system (not based on Seniority)