Job Description

The Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Description The Customer Support Specialist will be involved in escalating issues that require processing inquiries and replying to e-mails that the Customer Support Center department has difficulty answering from payee users. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Among the main responsibilities, you will engage in: * Handle support center escalations (B2C Customer Support) by phone or email * Entering information in Excel and other necessary formats * Providing feedback on the content obtained from customer support for improvements * General customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center Profile The successful candidate has spirite of initiative, is passionate about the industry and about providing support and excellent Customer Service, and is eager to potentially progress with his career! To be able to succeed in this position, the following credentials will be important: * Customer Support experience in the Japanese market (handling inquiries, issues, problem-solving) * Experience in payment-related industry is a plus * Great communication skills used to professionally respond to customers' inquiries * Basic PC skills (typing, Excel, Word) * Fluent / Native level of Japanese with great Keigo ability * Good English language skills are a plus but not compulsory Job Offer * Very flexible Work From Home system (almost full remote) * Very diverse company and international company * Exciting chance to work for a fast-growing organization * Performance-based promotional system (not based on Seniority) To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.