Job Description

A fast-growing global data center operator with operations around the world is seeking a Japanese-English bilingual candidate to manage projects, coordinate with vendors and stakeholders, ensure SLA compliance, and continuously improve operational and service standards to meet high customer expectations.Corporate IntelligenceIt is a global company with approximately 100 bases both in Japan and overseas, and operates data centers in over 10 countries around the world.Owning one of Japan's most cutting-edge facilities, the company offers an advanced colocation environment that meets the infrastructure needs of the cloud and AI era. With a solid capital base and aggressive investment in growing markets, the company is experiencing rapid growth.Job DescriptionProject ManagementCollaborate with clients and internal teams (sales, construction, operations) to advance projectsRFQ/RFP creation, vendor selection and management, budget, progress and quality managementCertification and audit support, contract and document managementCustomer ServiceActing as the primary customer contact, responsible for implementation, changes, troubleshooting, and monthly reportsContract and SLA management, handling inquiries and issues, and providing technical supportCooperating with related teams to support stable operations and rapid responseTechnical and operational supportUtilizing knowledge of DC design and facilities, we carry out capacity planning and emergency responseMoP, drawing management, and maintenance work documentationActing as a liaison with other departments, coordinating and reporting