Job Description
Rakuten Bank Fukuoka Center Headquarters, as a crucial base supporting Rakuten Bank's diverse financial services, has the mission of providing peace of mind and security to customers and contributing to Rakuten Bank's sustainable growth.[Three pillars of the mission]1) Maximizing customer satisfaction and peace of mind/security:- We deeply understand the true needs of our customers and respond quickly and accurately to their inquiries.- We accurately and quickly process administrative tasks such as account opening and overseas remittances to support smooth financial transactions for our customers.- We monitor security 24 hours a day, 365 days a year to protect our customers' valuable assets and information from all threats.2) Banking administrative processing that pursues accuracy and speed:- As a base that plays a fundamental role in banking operations, we thoroughly manage and process information accurately based on a high level of expertise and a strict management system.- In the screening of loan products, we provide sound financial services under strict standards and appropriate risk management.- Through these efforts, we reliably protect our customers' valuable assets and build a foundation as a trusted bank.3) Contributing to Rakuten Bank's sustainable growth:- We smoothly and efficiently promote lending operations, including card loans, and strengthen the revenue base that is essential for business expansion.Through high-quality and efficient business operations, we support the enhancement of Rakuten Bank's competitiveness and contribute to establishing its position as a leading company in digital banking.
Responsibilities + Skills
Education
At the operational heart of our continuously growing bank, which boasts the largest number of accounts and deposits in Japan, you will play a crucial role in supporting our customers' entire banking lifecycle. This is not simply about handling administrative tasks; it's about understanding each customer's concerns and questions and proposing optimal solutions. In this location, where you receive "customer feedback" directly and quickly, you'll find fulfillment not just in chasing transaction volume, but in delivering "safe, secure, and convenient banking transactions" as a lifelong partner. Furthermore, based on the deep expertise you gain through practical experience, you'll have a highly challenging environment where you can contribute to the organization's growth through diverse career paths such as center operations planning, training, and business improvement.
Experience
