Job Description

As the Client Service Center advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Maison standards. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written media), and ensuring that you develop a loyal client base and maximize each sales opportunity while working toward goals set forth by the company.Client DetailsOur client is one of the most iconic luxury brands in the world.DescriptionAs the Client Service Center advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the company standards. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written media), and ensuring that you develop a loyal client base and maximize each sales opportunity while working toward goals set forth by the company.The main responsibilities involve:Assisting customers through phone and email with their online orders (e.g. online shopping order, Change requests, Repair requests, etc.)Cultivate new and existing clients: keep good relationships with Royal/regular customers and develop a loyalty, trust-based relationship with new ones