Job Description

Our client is a very fast-growing Fintech organization in the buy-now-pay-later business.DescriptionThe Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Among the main responsibilities, you will engage in: Handle support center escalations (B2C Customer Support) by phone or emailEntering information in Excel and other necessary formatsProviding feedback on the content obtained from customer support for improvementsGeneral customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center