Job description
Job IntroductionAt Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.We are currently looking for an experienced Sales & Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands.Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.Role ResponsibilityIn the role of Sales & Service Team Leader you will be responsible for:Day-to-Day supervisory management of the Sales and Service teamCommunicating goals and deadlines, planning workloads/delegating tasksMotivate, coach and develop the capabilities of the teamEffectively manage and drive performance against agreed KPIs set by the Sales & Service ManagerProvide excellent, best in class, customer service experienceTo act as the first point of supervisory contact for all orders, telephone enquiries, queries and complaints that cannot be resolved by the Internal team
Responsibilities & skills
Self-motivated with excellent communication skills and resilienceAbility to negotiate, influence and empower the team and customers to deliver on set goalsHigh standard of Customer Service, instilling the same expectations in your team
Education
Previous supervisory or management experience essentialProven track record in Customer Service and Commercial environmentsComfortable with challenge and accountabilityHybrid working management experience
Experience
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Tarmac
Tarmac, a CRH company, is the UK’s leading sustainable building materials and construction solutions business. Our innovative services and solutions help to deliver the infrastructure needed to grow the economy today and create a more sustainable built environment to support our future prosperity.
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