Job Description

The job on offerThe Request Fulfilment Analyst is responsible for the day to day delivery of the Request Management process and responsible for the effectiveness and efficiency of this process.They ensure that the Service Catalogue is the Request Management single, accurate and consistent source of data on all authorised and operational IT Service Requests, including details about the service, timeframe for delivery, and the conditions of the Service Level Agreement for the service. They ensure the delivery fulfilment for both Standard and Non Standard requests through their life cycle to fulfilment. Ensuring Requests might their agreed SLA.Reporting into the Request, Catalogue and Access Lead, this role works closely with supply chain users of the Service Catalogue as well as the associated roles for Request Fulfilment.Your roleMaintain the flow and delivery off all Requests through the lifecycle, including associated workflows and attributes, working with Service Owners, to ensure fulfilment.Maintain the accuracy of the Service Requests within the Service Catalogue, working with the Catalogue Manager.Complete regular reviews of the Request Management Process with internal stakeholders and the supply chain to ensure relevance to business needs and requirements and services delivered.Increase over time the usage of the Service Catalogue and enhance the scope of the Service Catalogue where suitable.