Job Description

Job IntroductionStep into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you’ll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers. If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact. What You’ll DoProcess customer orders via phone, email, and digital platformsVerify product codes, quantities, and delivery instructionsEnsure timely order processing aligned with SLAsResolve order discrepancies and missing detailsSchedule and monitor deliveries with transport planners and logistics partnersKeep customers informed on order status and changesHandle and escalate customer queriesMaintain accurate records of interactions and resolutionsSupport peak periods and assist the Lead Coordinator