Job Description

While the role will involve some selling and converting enquiries into sales, the primary focus is on day-to-day distribution. This includes planning and coordinating deliveries, maximising loads from each truck, and ensuring excellent customer service throughout the order and delivery process. Strong verbal communication and problem-solving skills are therefore essential.Are you a Distribution and Sales Coordinator looking for your next permanent role? If so, please read on as we may just have the role for you.At C&H Quickmix, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others, and ambitious to make things better, then have a read of what we have on offer.We are currently looking for a Distribution and Sales Coordinator to join our friendly C&H Readymix (RMX) team based at our Costessey site, close to Norwich. This role is easily commutable from Norwich, Dereham, Fakenham, Drayton, Taverham, Aylsham, Wymondham, Cringleford, Attleborough, Spixworth, Poringland, and surrounding areas.We are working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn’t always necessary for success. The RoleAs a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group.The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met. Key Responsibilities (not exhaustive)Coordinate the distribution and delivery of our Readymix (RMX) product range to customersPlan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring the best use of available trucksAccurately process orders, delivery schedules, and changes, ensuring all information is correct and up to dateAct as the key point of contact for customers regarding order scheduling, delivery times, and queriesSupport the pricing and raising of quotes and follow these through to order conversion where requiredWork with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely mannerMaintain excellent customer service standards, demonstrating a confident and friendly telephone mannerResolve delivery, scheduling, or order issues promptly using strong problem-solving skillsPrioritise and manage multiple tasks in a fast-paced environmentBuild and maintain strong working relationships with drivers, internal teams, and customersDevelop product and industry knowledge to better understand customer needs and support sales activity where appropriate