Job description
Edinburgh, Scotland Apply on employer site Apply on employer site Description About this role About BlackRockBlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!About Client ExperienceOur mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change managementTeam OverviewThe Client Service Officer (CSO) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.Role ResponsibilityYou will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of the CSO team in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.
Responsibilities & skills
Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativityGood oral and written communication skills
Education
Efficiently handle deadlines and pose ability to work independently for routine client projectsAn interest in the financial services/investment industry and a desire to learn, both independently and in group settingsA self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
Experience
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BlackRock uk
BlackRock is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEO is the Law poster here and its supplement here. The pay transparency policy is available here.BlackRock is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to Disability.Assistance@blackrock.com and let us know the nature of your request and your contact information.
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