Job description
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Technical Support Expert - 3-month contract role About UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone wins About the jobWe are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan. ResponsibilitiesProvide first level customer service/ technical solutions in regard to client products.Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.Ensure requests are handled appropriately by coordinating with various functions within the companySchedule service calls and follow up with customers/clientsTroubleshoots and resolves technical issues using established diagnostics tools and procedures.Responsible for accurate data input using prescribed applicationsExceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customerDemonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolutionAble to effectively tailor communication and style to differing audiences and read verbal and non-verbal cuesAnswer inbound/outbound customer queries.Approaches problems flexibly and can adapt and modify approach without compromising outcome
Responsibilities & skills
Education
Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)Minimum high school degree. A degree or certification in technology is a plus.Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferredMust be at least 18 years oldExcellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)Ability to type 30 wpm and successfully pass our language/grammar screening
Experience
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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